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Where is the store?
You have already arrived! Marley Lilly is an online store based out of Greenville, South Carolina. We operate online only as a way to save overhead costs to provide you with affordable monogrammed gifts. Most of our items are personalized in house and can be turned around quickly if you are in a time crunch. Items that take a little longer due to special processes are koozies, sunglasses, device decals, clothing, cut out jewelry, cell phone cases, and some specialty engraved items.
I am local to Greenville, can I pick my items up instead of shipping? We have moved and are no longer able to offer local pickup
What is the phone number?
We want to process your orders and respond to questions quickly. The fastest way to do this is by E-mail. If you need support by phone, please call 864-915-2848. **DUE TO A LARGE VOLUME OF ORDERS WE CANNOT RESPOND TO PHONE CALLS AT THIS TIME, PLEASE USE THE Contact TAB AND YOUR QUESTION WILL BE ANSWERED WITHIN 24 BUSINESS HOURS!
What is the return policy?
We want to make sure every Marley Lilly customer is satisfied with their purchase, however we do not accept returns due to the personalized element of our items.
Where is my order? How long does this take?
You will receive an email from Marley Lilly when your item ships. Some items ship within 24 hours, some items take 2 weeks to ship. It depends on our stock, your color choices, method of personalization and quantity of orders ahead of you. If you need something faster than 2 weeks, please make a note on your order and we will do our best! Embroidered items are faster than engraved items. On the checkout page we have a list of items that take longer. We are known for speedy turn around!
I received my order and there is a mistake with the color or font!
We are so sorry! This does not happen often, but we are human! If you receive an item that is damaged, has a broken zipper, or is the wrong color/initials/font, we would be happy to send you a replacement! We cannot guarantee longevity or warranty on items that contain zippers or breakable parts. If you receive something that is damaged when it arrives, we will replace it at no cost to you! To ensure we will have a replacement in stock, please contact us as quick as possible when you have an issue. If the wrong initials are used and it was a customer error in order entry, there will be a materials charge and second shipping charge for a replacement. Please note that orders longer than 6 months ago are not typically covered if the problem has not already been brought to our attention.
I am looking for monogrammed _______ but you don't have it on your website!
We can monogram just about anything! If there is something you are searching for and we don't offer it on our website, shoot us a message on the Contact Us tab!
I am local to Greenville and I have some of my own items I would like to have monogrammed, can you do that? Not at this time! We have damaged too many things accidentally and the cost of replacing them has exceeded our profit so we cannot do this right now!
I would like to place a large order for a group of bridesmaids or an organization, can you offer an additional discount? If you are planning on ordering more than 7 items that are the same item code, we may be able to offer an additional discount on some items. This will vary throughout the year so please send us a message before purchasing! Right now we are offering a free scarf when you place a large scarf order! We are also offering a free hat when you buy 7 hats. Please note that if you want another item other than these two at a discount, you must contact us before placing the order! Will Marley Lilly do a giveaway with my blog?
We love the opportunity to work with bloggers and advertisers to do giveaways and promote our site! We do get a lot of requests for giveaways, so we may not be able to fill every request. When making a request, please include the number of visitors and followers of your blog and the type of readers you draw. |
