ml-truck

Free shipping

on orders Over $50

ml-truck

Free shipping

on orders Over $50

Frequently Asked Questions

General

  • Where is the store?

    You have arrived! Marleylilly is an online store based out of South Carolina. We currently do not have a physical retail location and we operate exclusively online.

  • Can I place a phone order?

    Sure, we would be happy to schedule a time for this! Please Contact Us with your phone number and a good time to call! 

  • I want to place a bulk order, do you offer discounts?

    Of course! Everyone has a different definition of a bulk order, so please Contact Us with the quantity you are looking for, item number and other information that would be needed so we can get you a quote!

  • Can I mail you something I own to monogram?

    Sorry! We are unable to accept outside items to personalize. While we like to think we are perfect and don't make mistakes, we are FAR from that!

  • Can I make a change to my order?

    If you find an error on your order confirmation, please Contact Us immediately! Once your order has been moved to processing, we are unable to make any changes to your order.

  • Do you offer free stickers?

    Yes, we offer FREE Stickers to our customers! We just ask that you pay shipping fees! You can check out with only stickers in your cart or add them to a customized order! Order here. We do not accept self addressed envelopes and are unable to send out stickers without an order in our system.

Return Policy

  • What is your return policy?

    All products from Marleylilly are final sale due to the personalized nature of monogrammed gifts. You can read our full Return Policy here.

  • I received my order and something is wrong.

    We want to help! Please Contact Us and include a photo in your email!

  • What is the warranty on your products?

    Each product is a little different, some of the products we sell have shorter warranties than others. If you have a question about a product warranty, just ask!  A typical warranty on most non-jewelry products would be around 90 days. Jewelry has a warranty of 30 days (excludes metal filigree).

  • How can I maintain and clean my jewelry?

    To keep your jewelry dust and dirt free, and to prevent unwanted oxidation or tarnishing, store your pieces in a jewelry box with the lid closed, or in a ziploc bag. Wrapping your jewelry in a soft cloth will also keep it clean and prevent it from oxidizing. Wrapping your pieces individually will prevent scratching. Oxidation is a natural process that turns metal darker in color. High humidity and individual chemistry are factors in this process. Always apply hairspray, perfume and cosmetics before putting jewelry on. Mild cleaners and polishing cloths can be used to brighten and restore jewelry.

Shipping Questions

  • Do you offer free shipping?

    Yes! We offer free standard domestic shipping on all orders over $50. No coupon code is required!

  • Do you offer international shipping?

    Yes! All available locations will be shown at checkout!

  • Can I pick up my order locally instead of paying shipping?

    At this time, we are unable to offer local pickup. We apologize for the inconvenience, please know that if we were able to offer this option we would!

  • Will I receive a tracking number for my shipment?

    Yes! Please allow 12-24 business hours for the postal service to process the package as it must be scanned at the location of departure before you are able to follow the shipment.

  • I paid for 2nd Day Air, why did it take 7 days to arrive?

    Please remember that the shipping method you choose is the time it takes for your completed order to be mailed from our facility in South Carolina to your address. The shipping method does not affect the Turn Around Time. Please understand if you pay $120 for overnight shipping, this does not mean that we will be able to manufacture your order overnight, it just means that we give that $120 to the shipping carrier once the order is completed!

Turn Around Time

  • How long does it take to get an order?

    The current turn around times are posted here: HOLIDAY TURN AROUND

  • What is processing time?

    Processing time refers to the amount of time it takes for our staff to make the items to be personalized and does not include the amount of time it takes to reach you once the completed order has left our facility. Please consider the shipping method you chose at checkout to better calculate the entire turn-around time. During busy seasons or holidays, these items can take up to an extra week due to the volume of orders.

  • Do I need to add the rush fee?

    If you are asking this question, the answer is most likely yes! We suggest adding the rush if your order is time sensitive. Check review the Turn Around page on our website for standard processing times. If you still have questions, please Contact Us with the item(s) you are interested in, your shipping address and your deadline!

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